macOS Software
Support
Super-fast, and friendly, genius‑level troubleshooting of macOS, Adobe Creative Suite, Microsoft Office 2016/365, Apple Keynote, et al. Try to stump us, we dare you!
We believe technology is a tool that only exists to make your work, play, and home lives better and easier; that it should be easy to understand to everyone that needs it; and that systems should be designed in such a way that they maintain themselves with as little maintenance as possible.
In other words, we believe Information Technology should “just work”.
We would like to make IT just work for you.
Super-fast, and friendly, genius‑level troubleshooting of macOS, Adobe Creative Suite, Microsoft Office 2016/365, Apple Keynote, et al. Try to stump us, we dare you!
From macOS Server, NAS (QNAP, Synology, FreeNAS, et al.), and Windows Server, to Active Directory, and Open Directory/LDAP setup and maintenance, we're here to make your file servers get along with your Macs.
Mesh vs. spoke-wheel layouts; administration of Ruckus, UniFi, AirPort, TP-Link, et al.; 802.11a/b/g/n/ac/ax and WiFi6 protocols. We can design a WiFi network to suit any environment.
Firewall, router, and switch management of DHCP, NAT, port- forwarding, VLANs, VPNs, and IPSEC tunnels on Cisco, Sonicwall, Peplink, Linksys, D-Link et al., we've managed them all.
Performance & longevity optimized hardware configurations; discount procurement via Apple loyalty or third-parties. Apple Business Manager administration, with JAMF deployment. Asset tagging and tracking; annual or per-hire budget forecasting.
Design for flexibility AND call quality via Zoom, Google Hangouts, Skype, et al. Screen sharing via AirPlay and Chromecast.
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I’ve been working with James now for over 10 years. I’m a performing artist and instructor and truly have zero computer skills. Thanks to James, I’ve built two successful websites and continue to improve my content. He’s also walked me through many tech ‘emergencies’ and responds incredibly fast to my emails.
What I really love about his approach is he doesn’t make you feel stupid for not knowing or understanding seemingly basic things. We all have our strengths and if technology isn’t one of them, James’s calm and concise approach is the best. I highly recommend his services!
James managed the IT for Campfire for over five years, introducing us to Google Apps, saving us tens of thousands of dollars on email hosting every year.
The server system he created for us was much easier for our Macs to utilize, had a backup routine that we could understand and trust, and was flexible enough to see us through multiple office moves without a hitch.
He was always very responsive and explained problems in non-techie terms we could understand; to be honest, I miss working with James.
Former Office Manager, Campfire NYC
For the past 10 years James has been our IT support system. As a small agency we need confidence that our server solution and back up systems and James has been a great partner in recommending and installing the best solutions for our business. On a day-to-day basis we’re always coming across issues and James is fast and responding and fixing issues.
As the owner of Stag&Hare I can honestly say James has been a great partner for my agency.
Owner, Stag&Hare
Personal Genius continues to be a long term trusted partner in establishing excellent and scalable solutions for IT help desk, deep technical infrastructure standards, and hardware solutions to suit any need, plan or configuration.
Simplicity, stability and scale consistently lead the way, and options are always a part of any solution recommended by Personal Genius.
In a word: Lifesaver.
Say you always wanted to have a genius come to your home, and you could imagine your own personal genius. Now imagine your genius is actually a warm and sweet human being, a very friendly and caring wiz. Well, imagine no more, because Mr. Ce will be there for you!
And if I can tell from my own experience, he will be willing to go the extra mile—figuratively and literally—because his professionalism and good heart have always delivered way more than I could ask for, and also, I live a mile from the train.
So really what else is there to think about? I wholeheartedly recommend it: go ahead and choose James as your own, super nice, personal genius.
Video Editor
James has been in charge of successfully maintaining and upgrading the Apple systems of my home office for years. His knowledge and skills are vast, going far beyond dealing with Apple and related products.
I find the name Personal Genius very apt, being willing and able to tackle the particular issues of my business that often require imagination and “outside the box” thinking. He is helpful and friendly. I highly recommend him!
Apostrophe’s mighty team of artist representatives are experts in many things, but IT is not one of them. Thanks to Personal Genius, we don’t have to be. James has been a godsend in conquering our New York office’s unique technical challenges—like being left unable to get reliable internet after hurricane Sandy.
James helped us find an innovative, stable, high-speed internet solution; then upgraded our server, and conquered our backup situation. He was even there for us when our phone system went down and got us back up and running with a much better service.
Really, my only wish is that we could clone James for our other offices!
As a small business it’s essential to have someone around that can solve any problem, big or small. James is a true team player, always ready to share his time and expertise.
He’s like an in-house IT team from the virtual realm.
Founder, DNA Strategic Consulting
I've worked with James exclusively in my small business since we opened. His support and expertise has been an invaluable asset to our company and team. He is incredibly responsive and has come to save the day at a moment's notice on more than one occasion.
As a small business owner this has been a tremendous support. I can highly recommend him for any business looking for superb and reliable tech support.
Agency Director | Aubri Balk Inc.
Our office has been utilizing Personal Genius's exceptional services for quite a while now and I can't emphasize enough how crucial their knowledge, expertise, and patience has been in streamlining IT functionality for our company.
James has helped us through a number of hurdles, especially when we set up a brand new office space earlier this year. His efficiency is remarkable and his friendly demeanor has made us all feel much better about our lack of technological skills. I would gladly recommend James and the entire Personal Genius team as an excellent resource to anyone in need of IT service!
Studio Manager, Frank Collective